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New Cancellation Policy

We require 50% deposit for all appointments made. New clients will be required to pay 100% of their first appointment upon booking and then 50% thereafter. If any appointment is missed or 48 hours notice is not given all future appointments must be paid in full.

Appointments over 4 hours we require full 100% payment upon booking.

If you have booked your appointment ONLINE, please amend or cancel it ONLINE.

We require at least 48hrs notice for any cancellation or moving of appointments. failure to provide sufficient notice will result in appointment cancellation charges or loss of deposit.

Please ring the salon on 0161 747 8833 as soon as possible or email thehairbank@gmail.com to cancel or move appointments.

We do not have the manpower to monitor social media message, please do not try to cancel appointments this way.

We kindly ask that you give us as much notice as possible to move or cancel any appointments, so we have more chance of re-filling the gap.

Our promise to you for any late cancellations

-We understand things happen and people can get ill or called into work or a child is sent home from school, so we will always work with you.

If we manage to re-fill any last minute cancelled appointment a full refund will be given or moved over to your next appointment.

Satisfaction Policy

We always strive for excellent service satisfaction and for each guest to leave from their appointment with a wide smile every visit. In the rare event of a dissatisfying result*, we will stand by a Satisfaction Guarantee Policy and offer full support in correcting our services until desired results are achieved. Clients must notify The hairbank within 3 business days of the initial service to qualify for the complimentary correctional service. Refunds, unfortunately, are not offered.

Find us

The HairBank
22 Station Road, Urmston M41 9JN
0161 747 8833
thehairbank@gmail.com

Please call or email to cancel or move any appointments as cancellation cannot be guaranteed via social media platforms and charges may still apply.

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